Terms and Conditions
Below you will find our General Terms and Conditions. These always apply when you use or place an order via our website and contain important information for you as a buyer. Please read the General Terms and Conditions carefully.
1 De Groot: established in Harlingen and registered with the Chamber of Commerce under registration number 01013714 trading under the name De Groot.
2 Website: the website of De Groot, which can be consulted via atelierdegroot.nl and all associated subdomains.
3 Customer: the natural person not acting in the course of a profession or business who enters into an Agreement with De Groot and/or has registered on the Website.
4 Agreement: any agreement or agreement between De Groot and the Customer, of which agreement the General Terms and Conditions form an integral part.
5 General Terms and Conditions: the present General Terms and Conditions.
Applicability General Conditions
1 The General Terms and Conditions apply to all offers, agreements and deliveries of De Groot, unless expressly agreed otherwise in writing.
2 If the Client includes provisions or conditions in its order, confirmation or notification of acceptance that deviate from or do not appear in the General Terms and Conditions, these will only be binding on De Groot if and insofar as they have been expressly accepted by De Groot in writing.
3 In the event that specific product or service conditions also apply in addition to these General Terms and Conditions, those conditions also apply, but the Customer can always invoke the applicable provision that is most favorable to him in the event of conflicting conditions.
Prices and information
1 All prices stated on the Website and in other materials originating from De Groot include VAT and other levies imposed by the government.
2 If shipping costs are charged, this will be clearly stated in good time before the Agreement is concluded. In addition, these costs will be shown separately in the ordering process.
3 The content of the Website has been compiled with the greatest care. However, De Groot cannot guarantee that all information on the website is correct and complete at all times. All prices and other information on the Website and in other materials originating from De Groot are therefore subject to obvious programming and typing errors.
4 De Groot cannot be held responsible for (colour) deviations as a result of screen quality.
Conclusion of Agreement
1 The Agreement is concluded at the moment of acceptance by the Customer of De Groot’s offer and the fulfillment of the conditions set by De Groot.
2 If the Customer has accepted the offer electronically, De Groot will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed, the Customer has the option to dissolve the Agreement.
3 If it appears that when accepting or otherwise entering into the Agreement, the Customer has provided incorrect information, De Groot is entitled to fulfill its obligation only after the correct information has been received.
4 De Groot can, within the limits of the law, inquire whether the Customer can meet its payment obligations, but also of all facts and factors that are important for a responsible conclusion of the Agreement. If, on the basis of this investigation, De Groot has good reasons not to enter into the Agreement, it is entitled to refuse an order or request with reasons, or to attach special conditions to the execution, such as advance payment.
5 De Groot has the right to refuse orders from customers who act in the exercise of their profession or business.
1 In order to make optimal use of the Website, the Customer can register via the registration form/account login option on the Website.
2 During the registration procedure, the Client chooses a username and password with which he can log in to the Website after registration. The customer is responsible for choosing a sufficiently reliable password.
3 The customer must keep his login details, username and password strictly secret. De Groot is not liable for misuse of the login details and may always assume that a Customer who registers on the Website is actually that Customer. Everything that happens through Customer’s account is the Customer’s responsibility and risk.
4 If the Customer knows or suspects that his login details have come into the hands of unauthorized persons, he must change his password and/or notify De Groot thereof as soon as possible, so that De Groot can take appropriate measures.
1 As soon as the order has been received by De Groot, De Groot will send the products as soon as possible with due observance of the provisions of paragraph 3 of this Article.
2 De Groot is entitled to engage third parties in the performance of the obligations arising from the Agreement.
3 The Website clearly describes, in good time before the Agreement is concluded, how delivery will take place and within what period the products will be delivered. If no delivery period has been agreed or stated, products will in any case be delivered within 30 days.
4 If De Groot is unable to deliver the products within the agreed term, it will inform the Customer accordingly. In that case, the Customer can agree to a new delivery date or he will be given the option to dissolve the Agreement free of charge.
5 De Groot advises the Customer to inspect the delivered products and to report any defects found within a reasonable time, preferably in writing or by e-mail. See the Article on warranty and conformity in more detail.
6 As soon as the products to be delivered have been delivered to the specified delivery address, the risk with regard to these products is transferred to the Customer. If expressly agreed otherwise, the risk will pass to the Customer sooner. If the Customer decides to collect the products, the risk is transferred upon transfer of the products.
7 De Groot is entitled to deliver a similar product of similar quality to the ordered product if the ordered product is no longer available. The customer is then entitled to dissolve the agreement free of charge and to return the product free of charge.
Right of withdrawal
1 When purchasing products, the consumer has the option of dissolving the contract without giving a reason within 14 days. This period starts on the day of receiving the product by the consumer or a representative designated in advance by the consumer and made known to the entrepreneur.
2 During this period, the consumer will handle the product and the packaging with care. They will only unpack or use the product to the extent necessary to assess whether they wish to keep the product. If they make use of his right of withdrawal, they will return the product with all accessories supplied and, if possible, in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.
3 If the consumer wishes to make use of their right of withdrawal, they are obliged to make this known to the entrepreneur within 14 days after receiving the product. The consumer must make this known by filling in the form by another means of communication, such as by e-mail. After the consumer has indicated that they wish to make use of his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods have been returned on time, for example by means of proof of dispatch.
4 If, after the expiry of the periods referred to in paragraphs 2 and 3, the customer has not indicated that they wish to make use of his right of withdrawal rights and has not returned the product to the entrepreneur, the purchase is a fact.
1 Customer must make payments to De Groot in accordance with the payment methods indicated in the order procedure and possibly on the Website. De Groot is free to choose payment methods and these may also change from time to time. In the event of payment after delivery, the Customer has a payment term of 14 days starting on the day after delivery.
Warranty and Conformity
1 De Groot guarantees that the products comply with the Agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the legal provisions and/or government regulations existing on the date of the conclusion of the agreement. If specifically agreed, De Groot also guarantees that the product is suitable for other than normal use.
2 A guarantee provided by De Groot, manufacturer or importer does not affect the legal rights and claims that the Customer already has and can invoke under the Agreement.
3 If the delivered product does not comply with the Agreement, the Customer must inform De Groot of this within a reasonable period of time after discovering the defect.
4 If De Groot considers the complaint to be well-founded, the relevant products will be repaired, replaced or reimbursed after consultation with the Customer. The maximum compensation is equal to the price paid by the Customer for the product. This Article does not preclude an appeal to any compensation.
1 If the Customer has a complaint about a product (in accordance with Article regarding warranty and conformity) and/or about other aspects of De Groot’s services, they can submit a complaint to De Groot by telephone, e-mail or post. See the contact details below the Terms and Conditions.
2 De Groot will provide the Customer with a response to their complaint as soon as possible, but in any event within 14 days of receipt of the complaint. If it is not yet possible to provide a substantive or definitive response, De Groot will confirm the complaint and indicate the period within which it expects to provide a substantive or final response to the Customer’s complaint within 14 days of receipt.
1 De Groot processes the Customer’s personal data in accordance with the privacy statement published on the Website.
1 The Agreement is governed by Dutch law.
2 Insofar as not dictated otherwise by mandatory law, all disputes that may arise as a result of the Agreement will be submitted to the competent Dutch court in the district where De Groot has its registered office.
3 If a provision in these General Terms and Conditions proves to be invalid, this does not affect the validity of the entire General Terms and Conditions. In that case, the parties will determine (a) new provision(s) as a replacement, which will give shape to the intention of the original provision as much as legally possible.
4 “In writing” these General Terms and Conditions also include communication by e-mail and fax, provided that the identity of the sender and the integrity of the e-mail are sufficiently established.
If you have any questions, complaints or comments after reading these General Terms and Conditions, please do not hesitate to contact us in writing or by e-mail.
8861 BN, Harlingen